Associate Director, Student Support
Job Description
Position Number:
102499Title:
Associate DirectorFunctional Title:
Associate Director, Student SupportCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
1.000Unit:
SVPAAP-EM-Financial Aid ServicesCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify someone from employment. Prior to any adverse decision, finalists have an opportunity to provide information to the University regarding the background check.
The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated.
The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated.
Position Summary/Purpose of Position:
We seek a highly skilled, experienced Student Financial Aid expert and leader to join our team as Associate Director. By working independently and with others representing OSFA, the Associate Director will work to improve and meet the University of Maryland’s (UMD) student recruitment, yield, retention, and success strategic goals focusing on low-income students. The incumbent ensures that federal, state, and institutional aid programs and budgets are awarded and administered according to federal, state, and institutional policies and requirements. The Associate Director is expected to maintain, develop, and modify policies and procedures for the Student Support area, and coordinate and communicate all activities with the Director of OSFA.
The Associate Director examines and updates business processes, researches, and implements best practice financial aid service delivery methods. Representing OSFA, the Associate Director participates in campus, regional, state, and national conferences and training opportunities to stay up-to-date and implement/update institutional, state, and federal student financial aid requirements and policies. The Associate Director will assist/advise the Director and the Associate Vice President in financial aid strategy, will interpret financial aid regulations and guidances, and work with others in OSFA and other campus partners leading or co-loading federal, state, and institutional compliance audit requirements.
The Associate Director examines and updates business processes, researches, and implements best practice financial aid service delivery methods. Representing OSFA, the Associate Director participates in campus, regional, state, and national conferences and training opportunities to stay up-to-date and implement/update institutional, state, and federal student financial aid requirements and policies. The Associate Director will assist/advise the Director and the Associate Vice President in financial aid strategy, will interpret financial aid regulations and guidances, and work with others in OSFA and other campus partners leading or co-loading federal, state, and institutional compliance audit requirements.
The Associate Director supervises and coordinates the duties of Assistant Directors and Financial Aid Counselors in the Student Support unit of OSFA. The Associate Director participates in advising students, staff, and the campus community via one-on-one advising, publications, and making presentations to diverse audiences on financial aid programs, budgeting, and financial planning. Other duties include ongoing evaluation of the effectiveness and quality of customer service to students, families, and the campus community, recommending improvements, and initiating changes. Weekend and evening hours as required.
Major responsibilities include general office administration of the Counseling and Public Inquiry areas.
Major responsibilities include general office administration of the Counseling and Public Inquiry areas.
Benefits Summary
Top Benefits and Perks:Minimum Qualifications:
Education:
- Bachelor’s degree required
Experience:
- Minimum 8 years’ experience in a higher education financial aid office with 3 years of supervisory experience.
- Must possess effective counseling, leadership and managerial supervisory skills and experience.
- Experience with computerized office systems including but not limited to; Microsoft Office applications such as Word, Excel and PowerPoint.
Knowledge, Skills and Abilities:
- Ability to effectively communicate ideas and data orally and in writing.
- Record maintenance skills.
- Ability to process computer data, format, and generate reports.
- Ability to organize and maintain deadlines with multiple tasks.
- Knowledge of financial aid policies and procedures typically found at four-year colleges and universities.
- Demonstrated ability to provide excellent customer service to students, parents, faculty, staff and community leaders.
- Knowledge of financial aid policies and procedures typically found at four-year colleges and universities.
- Ability to effectively communicate ideas and data orally and in writing.
- Demonstrated ability to assign tasks and effectively supervise subordinates.
Preferences:
Preferences:
- Master’s degree preferred.
- Experience working in a large institution.
- Experience working with Enrollment Management Models.
Job Risks
Not Applicable to This PositionPhysical Demands
- Normal office environment to include keyboarding, drafting correspondence, planning/documentation, and notes.
- Able to push, pull, lift, and carry objects up to 25 pounds.
- Ability to travel around campus for meetings and to attend to duties.
Posting Date:
11/01/2024Open Until Filled
YesBest Consideration Date
11/24/2024Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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