We are looking for a Senior Systems Engineer with a Public Trust Clearance 3 years of Tier-3 Troubleshooting experience to support our Library of Congress effort. This is a remote/hybrid position

As a Senior Systems Engineer, you will:

• Work with a team of driven, supportive, and highly skilled professionals.
• Receive a robust benefits package that includes ourEmployee Stock Ownership Plan! (ESOP).
• Be a part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.

A week in the life of Senior Systems Engineer:

• Upgrade the enterprise monitoring software applications used on premise and maintain the services used for
• enterprise monitoring.
• Configure the Library's software and services to
• monitor hardware and software with and without the use of agents
• monitor hardware and software via SNMP
• collect and analyze log data
• collect and analyze NetFlow data
• interfaces such as Application Programming Interfaces APIs
• Configure the library's software and services to perform the following
• transaction tracking within applications
• predictive analysis for hardware and software events
• automated responses to events
• Upgrade and update each of the on-premises enterprise monitoring applications to maintain all systems to current software release including security patches
• Adhere to the vendor's best practices and the Library's processes and practices when planning and executing upgrades and updates
• Implement visualizations (such as dashboards) for technical and non-technical users in formats suited to their roles and necessary to fulfill their responsibilities.
• Implement alerting and notifications for the IT systems and their components
• Provide Tier-3 network operation and engineering support as identified by the Library
• Tier-3 network support engineers' availability is required for evenings and weekends as required for Library change Authorization Board (CAB) approved network changes
• Tier-3 network engineering support is required for technical emergencies and onsite support
• Must deliver Tier-3 network support engineering in case of a service disruption at the Library
• Network Edge Support - Provide Tier 3 troubleshooting, technical configuration settings, documentation, security settings, and schedule for delivery

• 5 years of Systems Engineer experience.
• Three (3) years of hands-on experience performing enterprise monitoring with the following tools: Prometheus/Grafana, Cacti, Elastic, New Relic, ServiceNow ITOM, andCisco DNA Center.
• In addition, the engineers shall have at least three (3) years of experience providing Tier-3 troubleshooting of network incidents, applying patches, configuring network settings, and writing technicaldocumentation.
• Some College
• ACTIVE/CURRENT PUBLIC TRUST CLEARANCE IS REQUIRED FOR CONSIDERATION

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs, and innovation we deliver excellence every day.

Company Awards:

• Forbes National Best Midsize Companies
• Energage National Best Workplaces, National
• Washington Post Best Workplaces

Veteran Hiring Awards

• U.S. Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $145k - 164K. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.