ASSOCIATE VICE CHANCELLOR, INFORMATION TECHNOLOGY SOLUTIONS AND SUPPORT (ITSS)
Job Description
Excellent fringe benefit package includes District paid medical, dental, vision, EAP (employee assistance plan) and life insurance for employee and eligible dependents, and income protection. Voluntary plans include supplemental life insurance, Flexible Spending Accounts, 403b and 457 Deferred Compensation Accounts. Manager and Supervisor positions also include 22 vacation days, 20 holidays, 12 sick leave days and 6 administrative leave days per year.
POSITION SUMMARY
The Associate Vice Chancellor of Information Technology Solutions and Support (ITSS) reports to the Vice Chancellor of Administrative Services at the District Office. This is a full time, 12 months per year, executive management position.
POSITION PURPOSE
Reporting to the Vice Chancellor of Administrative Services, the Associate Vice Chancellor, Information Technology Services and Solutions (AVC-ITSS) plans, directs, manages and oversees the activities and operations of the Department of Information Technology and Support Services (ITSS). Responsibilities includes implementing the information technology strategic plan for the District which involves all computing data, software, systems operations and data communications; coordinating assigned activities with departments districtwide; providing highly responsible and complex administrative support to the senior leadership and performing related duties as assigned.
NATURE and SCOPE
The position collaborates with various departments districtwide, cultivating robust relationships and tailoring central solutions to meet the unique department needs. The Associate Vice Chancellor leads the optimization of enterprise systems and the process and cultural transformation to leverage the systems effectively, and prioritize driving efficiency, excellence, and innovation in alignment with the District’s Technology Plan. The Associate Vice Chancellor oversees centrally managed information technology infrastructure and services, and oversees distributed information technology across entire district and colleges. The position is tasked with evaluating the central services operating structure for the district ITSS department, including processes and structure to create a proactive, high service delivery environment
KEY DUTIES and RESPONSIBILITIES
1. Lead in developing an IT strategic plan for the institution that addresses the current and future needs by providing innovative and operational leadership for strategic planning, implementation, and improvement of technologies in support of instruction, student services, and administrative services.
2. Serve as technical advisor to the senior leadership regarding technology priorities, projects, policies, procedures, activities, needs, issues, and opportunities.
3. Work collaboratively with administrators, faculty and staff, and outside agencies to exchange information, coordinate activities and programs, and resolve issues.
4. Coordinate and direct projects, resources, services, staff, and communications to meet district-wide technology needs and assure smooth, timely, reliable, and efficient services.
5. Maintain confidentiality, security, and integrity of all electronic information assets and IT infrastructure.
6. Develop and administer related policies, procedures, and guidelines.
7. Research and assess future technology options to maintain high data quality, integrity, and security.
8. Develop and administer the annual IT budget proposals and process for prioritization of technology projects. Analyze and review budgetary and financial data, and control and authorize expenditures in accordance with established requirements.
9. Monitor and analyze technology programs, systems, and activities for financial effectiveness, operational efficiency, capacity, and planned replacement to meet planned priorities.
10. Direct the development and implementation of technology planning and project management processes to include constituent involvement.
11. Supervise and evaluate the performance of assigned staff, and coordinate and review staff work assignments to assure compliance with established best practices, industry standards, requirements, collective bargaining agreements, and procedures.
12. Ensure ongoing training for staff to maintain up-to-date technical expertise.
13. Increase productivity and effectiveness by promoting continuous improvement, manage organizational change, and incorporate new technology solutions using assessment of best practices and feedback from internal users and external customers.
14. Engage staff in completing effective department program reviews and annual unit plans, and using outcomes of the reviews to continuously improve IT services.
15. Participate on technology related participatory governance committees, and chair ad hoc committees as assigned.
16. Establish a systematic project management approach for IT projects, including a program management office.
17. Increase departmental efficiency, while reducing service management costs by developing a framework and a library of best practices for building an IT Service Management (ITSM) solution along with a well-designed IT Service Catalog.
18. Design and develop IT Service and Process Metrics to measure IT investments and departmental performance.
19. Promote diversity, equity, inclusion, accessibility, cultural competency, and a positive work environment.
20. Perform other related duties as assigned.
EMPLOYMENT STANDARDS
Knowledge of:
1. Operations, services, and activities of information technology department.
2. Federal, state and local laws and regulations pertaining to public higher education.
3. Knowledge of emerging technologies and trends.
4. Principles and practices of project management, leadership, and supervision.
5. The use of educational technology to further advance instructional programs and student services.
6. Budget preparation, control, funding and regulations regarding use of funds.
7. Educational institution operation, related laws, regulation, public policies and administrative practices.
8. Cloud computing, cybersecurity, business intelligence and analytics, project management, ERP, SIS, LMS and collaboration and productivity tools.
Skills and Abilities to:
1. Develop strategic initiatives and oversee the development of long-term plans and proposals to support business objectives.
2. Understand the technology and service-delivery needs for diverse learners and employee stakeholders/users.
3. Lead the execution of complex technology plans and programs.
4. Establish and implement a strategic vision for technology that serves a diverse community.
5. Establish and maintain cooperative and effective working relationships with students, faculty, staff, and business and industry representatives of diverse backgrounds.
6. Strong interpersonal skills and abilities to build coalitions and collaborative working relationships.
7. Strong leadership in planning and implementing a complex and integrated program of information systems and technology.
8. Strong organizational skills and business acumen when managing multiple projects.
The Associate Vice Chancellor of Information Technology Solutions and Support (ITSS) reports to the Vice Chancellor of Administrative Services at the District Office. This is a full time, 12 months per year, executive management position.
POSITION PURPOSE
Reporting to the Vice Chancellor of Administrative Services, the Associate Vice Chancellor, Information Technology Services and Solutions (AVC-ITSS) plans, directs, manages and oversees the activities and operations of the Department of Information Technology and Support Services (ITSS). Responsibilities includes implementing the information technology strategic plan for the District which involves all computing data, software, systems operations and data communications; coordinating assigned activities with departments districtwide; providing highly responsible and complex administrative support to the senior leadership and performing related duties as assigned.
NATURE and SCOPE
The position collaborates with various departments districtwide, cultivating robust relationships and tailoring central solutions to meet the unique department needs. The Associate Vice Chancellor leads the optimization of enterprise systems and the process and cultural transformation to leverage the systems effectively, and prioritize driving efficiency, excellence, and innovation in alignment with the District’s Technology Plan. The Associate Vice Chancellor oversees centrally managed information technology infrastructure and services, and oversees distributed information technology across entire district and colleges. The position is tasked with evaluating the central services operating structure for the district ITSS department, including processes and structure to create a proactive, high service delivery environment
KEY DUTIES and RESPONSIBILITIES
1. Lead in developing an IT strategic plan for the institution that addresses the current and future needs by providing innovative and operational leadership for strategic planning, implementation, and improvement of technologies in support of instruction, student services, and administrative services.
2. Serve as technical advisor to the senior leadership regarding technology priorities, projects, policies, procedures, activities, needs, issues, and opportunities.
3. Work collaboratively with administrators, faculty and staff, and outside agencies to exchange information, coordinate activities and programs, and resolve issues.
4. Coordinate and direct projects, resources, services, staff, and communications to meet district-wide technology needs and assure smooth, timely, reliable, and efficient services.
5. Maintain confidentiality, security, and integrity of all electronic information assets and IT infrastructure.
6. Develop and administer related policies, procedures, and guidelines.
7. Research and assess future technology options to maintain high data quality, integrity, and security.
8. Develop and administer the annual IT budget proposals and process for prioritization of technology projects. Analyze and review budgetary and financial data, and control and authorize expenditures in accordance with established requirements.
9. Monitor and analyze technology programs, systems, and activities for financial effectiveness, operational efficiency, capacity, and planned replacement to meet planned priorities.
10. Direct the development and implementation of technology planning and project management processes to include constituent involvement.
11. Supervise and evaluate the performance of assigned staff, and coordinate and review staff work assignments to assure compliance with established best practices, industry standards, requirements, collective bargaining agreements, and procedures.
12. Ensure ongoing training for staff to maintain up-to-date technical expertise.
13. Increase productivity and effectiveness by promoting continuous improvement, manage organizational change, and incorporate new technology solutions using assessment of best practices and feedback from internal users and external customers.
14. Engage staff in completing effective department program reviews and annual unit plans, and using outcomes of the reviews to continuously improve IT services.
15. Participate on technology related participatory governance committees, and chair ad hoc committees as assigned.
16. Establish a systematic project management approach for IT projects, including a program management office.
17. Increase departmental efficiency, while reducing service management costs by developing a framework and a library of best practices for building an IT Service Management (ITSM) solution along with a well-designed IT Service Catalog.
18. Design and develop IT Service and Process Metrics to measure IT investments and departmental performance.
19. Promote diversity, equity, inclusion, accessibility, cultural competency, and a positive work environment.
20. Perform other related duties as assigned.
EMPLOYMENT STANDARDS
Knowledge of:
1. Operations, services, and activities of information technology department.
2. Federal, state and local laws and regulations pertaining to public higher education.
3. Knowledge of emerging technologies and trends.
4. Principles and practices of project management, leadership, and supervision.
5. The use of educational technology to further advance instructional programs and student services.
6. Budget preparation, control, funding and regulations regarding use of funds.
7. Educational institution operation, related laws, regulation, public policies and administrative practices.
8. Cloud computing, cybersecurity, business intelligence and analytics, project management, ERP, SIS, LMS and collaboration and productivity tools.
Skills and Abilities to:
1. Develop strategic initiatives and oversee the development of long-term plans and proposals to support business objectives.
2. Understand the technology and service-delivery needs for diverse learners and employee stakeholders/users.
3. Lead the execution of complex technology plans and programs.
4. Establish and implement a strategic vision for technology that serves a diverse community.
5. Establish and maintain cooperative and effective working relationships with students, faculty, staff, and business and industry representatives of diverse backgrounds.
6. Strong interpersonal skills and abilities to build coalitions and collaborative working relationships.
7. Strong leadership in planning and implementing a complex and integrated program of information systems and technology.
8. Strong organizational skills and business acumen when managing multiple projects.
EDUCATION AND EXPERIENCE
1. Bachelor’s degree in computer science, information technology management, engineering, science, business administration, or related field.
2. Seven (7) years of related experience with at least four (4) years of IT leadership administrator role in a large educational, governmental, or industrial organization.
3. Experience in planning, operational and project management, supervision, and budget administration of information technology field.
4. Demonstrated sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic backgrounds of the students we serve and sensitivity to and knowledge and understanding of groups historically underrepresented, and groups who may have experienced discrimination.
1. Bachelor’s degree in computer science, information technology management, engineering, science, business administration, or related field.
2. Seven (7) years of related experience with at least four (4) years of IT leadership administrator role in a large educational, governmental, or industrial organization.
3. Experience in planning, operational and project management, supervision, and budget administration of information technology field.
4. Demonstrated sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic backgrounds of the students we serve and sensitivity to and knowledge and understanding of groups historically underrepresented, and groups who may have experienced discrimination.
- Demonstrated sensitivity, knowledge and understanding of the diverse academic, socioeconomic, gender identity, sexual orientation, cultural, disability, and ethnic background of groups historically underrepresented, and groups who may have experienced discrimination.
- Success integrating diversity as appropriate into the major duties outlined in the job description and in the duties listed in the District’s hiring policy; or demonstrated equivalent transferable skills to do so.
Desirable Qualifications:
1. Master’s degree in computer science, information technology management, engineering, science, business administration, or a related field.
2. Experience in using data to assess and evaluate programs to make data-driven decisions.
3. Experience with delivery of instructional/academic technology.
1. Master’s degree in computer science, information technology management, engineering, science, business administration, or a related field.
2. Experience in using data to assess and evaluate programs to make data-driven decisions.
3. Experience with delivery of instructional/academic technology.
For positions that require a degree or coursework:
Degree(s) must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
All degrees and credits earned outside of the United States must have a U.S. evaluation (course by course) of the transcripts and must be submitted with the application.
Degrees earned outside of the U.S. without a U.S. credential evaluation attached, will not be considered.
Degree(s) must have been awarded by a college or university accredited by an accrediting body recognized by the U.S. Council on Post-Secondary Accreditation and/or the U.S. Department of Education.
All degrees and credits earned outside of the United States must have a U.S. evaluation (course by course) of the transcripts and must be submitted with the application.
Degrees earned outside of the U.S. without a U.S. credential evaluation attached, will not be considered.
PHYSICAL AND MENTAL STANDARDS:
The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
1. Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, walking and standing; occasional reaching above and below desk level.
2. Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.
3. Lifting/Carrying: frequent lifting/carrying of papers, files, equipment, and materials weighing up to 10 pounds; occasional lifting up to 25 pounds.
4. Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens, and do close-up work.
5. Hearing/Talking: frequent hearing and speaking in person and on the telephone.
6. Emotional/Psychological Factors: frequent contact with others including extensive public contact; frequent deadlines and time-limited assignments.
Working Conditions:
1. Typical indoor office environment.
The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
1. Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, walking and standing; occasional reaching above and below desk level.
2. Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.
3. Lifting/Carrying: frequent lifting/carrying of papers, files, equipment, and materials weighing up to 10 pounds; occasional lifting up to 25 pounds.
4. Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens, and do close-up work.
5. Hearing/Talking: frequent hearing and speaking in person and on the telephone.
6. Emotional/Psychological Factors: frequent contact with others including extensive public contact; frequent deadlines and time-limited assignments.
Working Conditions:
1. Typical indoor office environment.
The District is represented by dedicated and talented employees who are passionate about providing our student population with the best educational experience possible. The District recognizes that cultural diversity in the academic environment promotes academic excellence; fosters cultural, racial and human understanding; provides positive roles models for all students, and creates an inclusive and supportive educational and work environment for its employees, students, and the community it serves.
As of Fall 2022, with enrollment of approximately 14,400 students per semester, and an extremely diverse student population (Hispanic/Latino 48%, Black/African-American 4%, Asian/Pacific Islander 31%, American Indian/Native American 0.3%, White/Caucasian 9%) attaining educational goals reflecting 56% – Transfer to a 4-Year College/ University, the District’s emphasis on student success makes it a recognized educational leader in the State.
The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse group of managers, supervisors and confidential staff consisting of 30% Hispanic/Latino, 24% Asian/Pacific Islander, 9% Black/African American, 18% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants.
As of Fall 2022, with enrollment of approximately 14,400 students per semester, and an extremely diverse student population (Hispanic/Latino 48%, Black/African-American 4%, Asian/Pacific Islander 31%, American Indian/Native American 0.3%, White/Caucasian 9%) attaining educational goals reflecting 56% – Transfer to a 4-Year College/ University, the District’s emphasis on student success makes it a recognized educational leader in the State.
The District encourages a diverse pool of applicants to serve as colleagues to an existing diverse group of managers, supervisors and confidential staff consisting of 30% Hispanic/Latino, 24% Asian/Pacific Islander, 9% Black/African American, 18% White/Caucasian, and as well as encouraging applications from all qualified, outstanding applicants.
EQUAL OPPORTUNITY EMPLOYER STATEMENT:
San José-Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws.
CONTACT:
Employment Services,
Human Resources, SJECCD
40 S. Market Street, San Jose, CA 95113
Phone: (408) 270-6414
Email: hremploymentservices@sjeccd.edu
Employment Website: https://sjeccd.peopleadmin.com
District Website: www.sjeccd.edu
APPLICATION PROCEDURES:
Interested applicants MUST SUBMIT ONLINE ALL of the following materials by the First Review Date/Closing Date as listed on the job announcement. Applications received after the First Review Date will only be forwarded to the hiring committee at their request.
1. A completed online San José-Evergreen Community College District APPLICATION.
2. A COVER LETTER (Stating how you feel you meet the qualifications as outline in the job announcement).
3. A current RESUME/CURRICULUM VITAE
4. TRANSCRIPT – (If Required) If a degree is listed as a requirement, transcripts (Not Diplomas) MUST INCLUDE confer or award date of stated degree. Unofficial transcripts will be accepted; however if the position is offered, official transcripts will be required prior to employment. If the transcripts or degrees are from outside of the United States, an official certification of equivalency to U.S. degrees by a certified U.S. credential review service (course by course of the transcripts) MUST also be submitted. (See below for a list of suggested services that provide foreign degree equivalency evaluation to U.S. degrees).
Note: Some positions may require additional documents and/or certificates, in addition to the items listed above. Please refer to the job announcement.
OTHER APPLICANT INFORMATION:
1. Only complete application materials will be considered. No exceptions.
2. Letters of Recommendation are NOT required and will not be forwarded to the hiring committee.
3. Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States.
4. Application materials become the property of the District and will not be returned or duplicated.
5. Travel expenses to attend the interview are the responsibility of the candidate.
6. Meeting the minimum qualifications does NOT assure an interview.
7. The District may re-advertise, delay, choose not to fill the position, or choose to fill more than one position.
Suggested services that provide foreign degree equivalency evaluation to U.S. degrees:
Academic Credentials Evaluation Institute, Inc.
Website: http://www.acei-global.org/
Education Records Evaluation Services
Website: www.eres.com
International Education Research Foundation
Website: http://www.ierf.org/
San José-Evergreen Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws.
CONTACT:
Employment Services,
Human Resources, SJECCD
40 S. Market Street, San Jose, CA 95113
Phone: (408) 270-6414
Email: hremploymentservices@sjeccd.edu
Employment Website: https://sjeccd.peopleadmin.com
District Website: www.sjeccd.edu
APPLICATION PROCEDURES:
Interested applicants MUST SUBMIT ONLINE ALL of the following materials by the First Review Date/Closing Date as listed on the job announcement. Applications received after the First Review Date will only be forwarded to the hiring committee at their request.
1. A completed online San José-Evergreen Community College District APPLICATION.
2. A COVER LETTER (Stating how you feel you meet the qualifications as outline in the job announcement).
3. A current RESUME/CURRICULUM VITAE
4. TRANSCRIPT – (If Required) If a degree is listed as a requirement, transcripts (Not Diplomas) MUST INCLUDE confer or award date of stated degree. Unofficial transcripts will be accepted; however if the position is offered, official transcripts will be required prior to employment. If the transcripts or degrees are from outside of the United States, an official certification of equivalency to U.S. degrees by a certified U.S. credential review service (course by course of the transcripts) MUST also be submitted. (See below for a list of suggested services that provide foreign degree equivalency evaluation to U.S. degrees).
Note: Some positions may require additional documents and/or certificates, in addition to the items listed above. Please refer to the job announcement.
OTHER APPLICANT INFORMATION:
1. Only complete application materials will be considered. No exceptions.
2. Letters of Recommendation are NOT required and will not be forwarded to the hiring committee.
3. Upon hire the successful candidate must provide the required documents of identity and authorization to work and attest he/she is authorized to work in the United States.
4. Application materials become the property of the District and will not be returned or duplicated.
5. Travel expenses to attend the interview are the responsibility of the candidate.
6. Meeting the minimum qualifications does NOT assure an interview.
7. The District may re-advertise, delay, choose not to fill the position, or choose to fill more than one position.
Suggested services that provide foreign degree equivalency evaluation to U.S. degrees:
Academic Credentials Evaluation Institute, Inc.
Website: http://www.acei-global.org/
Education Records Evaluation Services
Website: www.eres.com
International Education Research Foundation
Website: http://www.ierf.org/
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