At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

 

The Product Manager, Giving Experiences will execute and support new and existing digital capabilities designed to enhance donor experience, drive revenue and engagement for the digital revenue platforms supporting the organization.

The Digital Product Owner will have strong customer service and communication skills, along with experience writing and developing training, guides, and promotional materials. The Product Manager will have experience in, quality assurance testing, technical support and product marketing. This role partners with business leads, regional staff and volunteers to provide strategic guidance for digital revenue and fundraising best practices to maximize online revenue growth and effectiveness across the Society, working collaboratively to advise organizational staff on the effective use of revenue and fundraising platforms, and digital fundraising tools across marking channels.

 

***This is a remote position that can be home based anywhere within the United States. Prior experience in Digital Fundraising is highly desirable. ***

 

MAJOR RESPONSIBILITIES

• Serve as a subject matter expert in product capabilities and platforms, as well as, digital fundraising tactics, consulting with business partners and regional staff on digital fundraising solutions, including guidance on platform selection, and strategies and tactics for revenue growth.

• Serve as the face and voice of the team, fielding questions from field staff, and managing internal communications.

• Manage escalations related to our digital products, liaising with our support teams, developers, and field staff

• Produce documentation, resources, and guides to assist in utilization of products and platforms.

• Support the development of digital products and platforms with an eye to scalability and organizational platform synergies

• Supporting digital products utilizing agile development processes, lead enhancements, set requirements, and assist with prioritization aligned with the business objectives and product roadmap for revenue and fundraising platforms, partnering with developers and business analysts

• Serve as a UAT & Production Validation tester through development sprints.

• Review, prioritize and refine product bugs found during quality assurance.

• Develop effective go to market strategies and plans to ensure successful product launch and ongoing adoption of new products.

• Perform market research and competitive analysis to understand market demands and opportunities and recommend new products, enhancements, and features that could be appropriate to test and/or scale to achieve ACS’s goals.

• Monitor revenue results and work with Digital Product Analytics team to provide reports on digital fundraising campaigns, competitor digital fundraising trends, and other determined metrics to develop data-driven strategies to monitor benchmarks, drive revenue and set site performance standards.

• Assist with creating, maintaining, and socializing product concepts and roadmaps for digital fundraising products to establish a shared vision across the enterprise by building consensus on priorities with key stakeholders.

 

KNOWLEDGE/SKILLS

FORMAL KNOWLEDGE

• Bachelor's degree in business administration, marketing, management, and/or equivalent work experience.

• 3-5 years of digital fundraising experience with a focus on customer service, product marketing or product development.

 

COMPETENCIES/SKILLS

Demonstrates Marketing Competencies:

• Manages ambiguity - Operates effectively, even when things are not certain or the way forward is not clear.

• Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.

• Customer focus - Builds strong customer relationships and delivering customer-centric solutions.

• Cultivates innovation - Creates new and better ways for the organization to be successful.

• Plans and aligns - Plans and prioritizes work to meet commitments aligned with organizational goals.

• Drives results - Consistently achieves results, even under tough circumstances.

• Builds effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Drives vision and purpose - Paints a compelling picture of the vision and strategy that motivates others to action.

 

Other Skills

• Ability to understand business needs, provide solutions to problems, set clear expectations and effectively work with a multi-disciplinary team.

• Strong interpersonal skills, with demonstrated verbal and written communications to maintain effective working relationships with all levels of project team including remote staff.

• Detail oriented with the ability to handle multiple assignments and deadlines, to prioritize assignments as necessary, and to work well under pressure and in a fast-paced environment.

• Demonstrated organizational and time management skills.

• Self-starter, with strong sense of ownership, assertive follow-through and orientation towards results.

• Team player with strong attention to detail and a customer service mindset with a focus on getting things done.

 

SPECIALIZED TRAINING OR KNOWLEDGE:

• Solid understanding of digital marketing best practices and digital fundraising strategies and platforms.

• Ability to create and refine business processes to most efficiently and effectively deliver digital solutions.

• Product management experience, including a solid understanding of agile and waterfall development process.

• Understanding and experience with digital fundraising platforms, applications and connected products and services such as Blackbaud, Classy, Donor Drive, Azure DevOps, Google Analytics, and Salesforce for Nonprofits, and other systems that interact with a web and mobile app environment.

 

SPECIAL MENTAL OR PHYSICAL DEMANDS:

• Ability to work some evenings and weekends.

• Attends work on a consistent, continual and punctual basis.

• Requires travel by air or car on occasion.

 

The starting rate is $69,000 to $86,000 annual. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

 

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).

 

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.