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Administrative Support Assistant II, Veteran Military Services

Job Description

Class Description

The purpose of this class is to provide professional level administrative support services to assigned department or program.

Minimum Requirements

High school diploma/GED and five years related office experience or Associate’s Degree and three years related office experience; knowledge and experience using Microsoft Office applications; must complete and pass Microsoft testing modules which includes Word and Excel and demonstrate the ability to type 30 wpm. (Candidates with proof of current Microsoft Office Expert Specialist Certification do not need to test.)

Class Specific Essential Duties

  1. Assist and provide information to students, faculty, administrators and the college community in person and on the telephone.
  2. Assist with special projects, meetings and/or special events.
  3. Serve as liaison between department or program and other offices or organizations.
  4. Research, analyze and process data into college systems.
  5. Maintain records and files.
  6. Assist with area budget process. 
  7. Compile reports, documents, forms and correspondence.
  8. Create and track check requests, requisitions, work orders and other request forms. 
  9. Manage calendars for department personnel.
  10. Process and manage all relevant course, program and/or personnel paperwork.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties

  1. Assist the Director, Veteran Militar Services with administrative tasks related to the department.
  2. Serve as initial contact and/or liaison between internal departments (HR, Payroll, Print Shop, Publication, etc.) and external organizations (County/State/Federal agencies and private organizations).  
  3. Assist in planning special events, including meetings, receptions, and ceremonies, to include collaboration with other departments and their representatives regarding logistics.
  4. Screen mail, telephone calls and visitors.  Respond to routine and non-routine inquiries; provide general information or answers to questions.
  5. Provide exceptional customer service to internal and external customers.  Assist to resolve problems and ensure cooperation with other departments and agencies.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

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