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Senior Director Business Knowledge Management

The Leukemia & Lymphoma Society

Job Description

 

Full job description

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."

Summary: LLS is a mission centric, locally delivered and nationally powered organization, relentlessly pursuing cancer cures. To help achieve this mission, this role is responsible for leading the design, implementation and continuous improvement of business knowledge critical to achieving organizational targets. Equally responsible for distributing relevant content and business critical information in an engaging and organized way to enhance the employee operating experience.

 

As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

While employees may be permitted to work remotely, travel to the assigned office, HUB or Satellite Offices may be required as determined by the employee’s manager and the employee’s People Organization Generalist.

 
Core Responsibilities/ Primary Duties
  • Collaborate with revenue leadership and shared services to design and maintain the standardized organization of documents and the strategy for distribution and version control
  • Lead the development and maintenance of a centralized repository for organizational business knowledge
  • Assess organizational needs for guidelines, processes and procedures and development prioritized documentation on an on-going basis
  • Review standards, guidelines and resources prior to publishing to verify that they are in compliance with LLS Legal, People Org and Finance stated policies.
  • Research and document existing and needed business processes (along with any gaps or inconsistencies), synthesize needs from partners
  • Implement a search engine that allows for questions to be easily triaged or escalated as necessary.
  • Facilitate cross-functional alignment across organization through the alignment committee
  • Develop and implement process efficiencies to reduce workload on region staff
  • Continuous improvement – Regularly review audits for accuracy and relevance (ensure it is not duplicative or conflicts with other documentation). Identify materials that are unclear or need additional guidance, escalate to appropriate business partner to ensure all necessary reviews take place and all approvals are obtained prior to publishing
  • Maintain a working knowledge of prioritized requested enhancements, projects, innovation ideas to identify how they may impact current resource documentation.
 
#LI-Remote
Minimum Requirements
  • Bachelor’s Degree preferred
  • 7+ years of experience in a directly relatable role
  • Prior LLS experience preferred
  • Knowledge of LLS mission, products and services preferred
  • Experience with Knowledge Management Systems preferred
Knowledge, Skills, and Abilities
  • Capable of managing multiple priorities effectively
  • Excellent verbal and written communications skills
  • Strong attention to detail and highly organized
  • Enthusiastic, self-motivated and committed to excellence
  • Managing change in a matrixed organizational structure
 
Work Environment & Physical Demands
  • Weekend & evening work may be required at times
  • Physical demands are minimal and typical of similar jobs in comparable organizations
  • Work environment is representative and typical of similar jobs in comparable organizations
  • The average salary range is $111,000 - $159,000, open to further discussion based on geography.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Disclaimer

LLS is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. LLS seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call LLS home. LLS complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.

 

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