Job Description

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Position Summary/Purpose of Position:

• Serve as front-line support staff for opening & closing the Smith School facilities; a customer service representative for all services associated with daily operations for the Robert H. Smith School of Business offered through the Smith Service & Support Center, including, but not limited to, answering phones, responding to and assisting with requests in the ticketing system, directing customers & visitors, accepting deliveries & mail, responding to maintenance and repair issues with all venues.
• Assist staff with updating and maintaining department webpages, standard operating procedures (SOPs), databases, forms and resources as requested or needed.
• Complete and submit daily opening and closing reports for all venues as needed or requested.
• Provide office coverage and support as needed or requested for meetings/training or staff is out of the office.
• Assist with furniture moves/set-ups, equipment inventory, building maintenance and heavy lifting
• Assist with designing and circulating department signs, posters, publications and all marketing materials.
• Assist with program and event attendee registration, preparing event materials including agendas, name badges, signage, setting up for events, monitoring catering and other vendors, monitoring event breakdown
• Assist with developing and distributing tools to assess and evaluate facilities and services
• Assist with department projects including but not limited to the ticketing system, keys, alarm systems, floor plans, inventory, databases, phones, and data jacks.
• Assume other responsibilities as assigned by department staff.
• Ability to operate in software applications including but not limited to Google Suite, ServiceNow-Smith Ticketing System, Online Work Tickets, Request & Order systems for Facilities Management Customer Response Center (FM), Building Security Services (BSS), Event Management System (EMS)-Smith Scheduling System, Cvent, Asana, Avery, UMD Directory, etc.

Minimum Qualifications:

• All applicants and hired employees must be currently enrolled UMD students with a valid Directory ID & UID #.
• High School Diploma or GED.

• At least 6 to 12 months of customer service experience in a fast-paced environment with diverse populations.

• Must be available to work a minimum of 10 hours with the option to work up to 20 hours per week.
• Must possess a basic computer skill set.
• Must be a dedicated and driven professional who demonstrates strong interpersonal, oral, and written communication skills, energy, and vision.
• Demonstrate the ability to perform the position’s essential functions.
• An organized, analytical, and detail-oriented individual capable of performing under various requirements and deadlines.
• Ability to exercise authority and good judgment in the absence of or in conjunction with the Director and/or Smith Service & Support Center staff for the Smith School in various situations, demonstrating exceptional leadership characteristics and interpersonal skills.
• Must be able to work independently and as a part of a team environment, performing all essential job functions accurately and efficiently with minimal direct supervision while cooperating/collaborating with staff at all levels as a member of the Smith community.
• Possess a strong sense of personal and professional integrity, exercising tact and diplomacy.
• Must be willing and able to represent the Smith Service & Support Center effectively and professionally in all situations of significant importance to the present and future successes of the Smith School.
• The successful candidate should have experience with Google Suite Applications (Docs, Sheets, Slides, etc. ), Web Page maintenance, and graphic design experience and be willing to learn all software programs used by the department.

Preferences:

Additional Information:

• 80% of the job responsibilities will involve the daily operations of the Smith Service & Support Center. This includes opening and closing the center, maintaining the facility, providing customer service support, moving furniture and setting up events, scheduling and preparing for events, managing equipment inventory, doing moderate to heavy lifting, and making minor repairs.
• 20% of the job responsibilities will be for special projects assigned by the Smith Service & Support Center team members.

• Priority consideration is given to undergraduate and graduate students in the Smith School, but all UMD students are highly encouraged to submit applications.
• All applicants and hired employees must be currently enrolled UMD students with a valid Directory ID & UID #.
• Education: High School Diploma or GED.
• At least 6 to 12 months of customer service experience in a fast-paced environment with diverse populations.

• Our facilities and offices are open year-round, seven days a week, except for university breaks, holidays, or closings.
• Supporting Smith School venues in Baltimore, MD, College Park, MD, and Washington, DC.
• The position requires flexible scheduling for early mornings, evenings, and weekends.

Posting Date:

Open Until Filled

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