Support Services Associate
Job Description
Posting Number
PG194059SPInternal Recruitment
NoWorking Title
Support Services AssociateAnticipated Hiring Range
$43,387Work Schedule
Monday - Friday, 7:30 am - 4:30 pmJob Location
Raleigh, NCDepartment
NCSU LibrariesAbout the Department
The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries’ Strategic Plan describes our mission and goals, which are aligned with those of the university. They include welcoming and engaging the whole university community; empowering students for a lifetime of success and impact; supporting research, scholarship, innovation, and collaboration; fostering entrepreneurial thinking and problem-solving; and expanding our engagement with individuals and communities across North Carolina. We carry out this work in an atmosphere where all individuals are welcomed, valued, and respected. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine. For more information about the Libraries, please see https://lib.ncsu.edu.
The Operations, Logistics, & Environments department, part of the Libraries’ Learning Spaces & Capital Management division, manages Libraries operations, projects, and support services, including events support and the efficient movement of a high volume of materials and user-requested resources between the Hill, Hunt, and branch libraries. The department supports strategic initiatives, needs assessments, infrastructure evaluation and maintenance, cost analysis, and implementation of library operational projects, including renovations. Department staff establish guidelines and standard operating procedures for supplies inventory and for receiving and distribution of incoming library collections and equipment, along with general materials management and daily mail and campus delivery services.
Essential Job Duties
The Support Services Associate delivers library resources to NC State University Libraries branches; receives and distributes incoming acquisitions, mail, and other shipments for the Libraries; maintains, organizes, and distributes supplies inventory; and performs a variety of tasks in support of library operations.
Duties include the following:
Duties include the following:
- Serves as primary delivery driver
- Receives large volumes of materials (books, technology, mail, equipment, supplies), inspects and verifies deliveries, and ensures the security of items received. Distributes materials to various library locations.
- Prepares and processes materials for shipping or outgoing mail
- Responds to requests from internal customers and conducts routine business with suppliers and vendors
- Assists with office supplies inventory and ordering processes
- Assists with office moves, event set-ups, and maintenance needs
Other Responsibilities
- Other duties as assigned.
Minimum Experience/Education
High school diploma or equivalency.
Other Required Qualifications
- Demonstrated customer-service orientation; ability to meet high service standards in all interactions (in-person, by telephone, via e-mail, or online)
- Demonstrated knowledge of receiving, shipping, and distribution processes (such as U.S. mail or other delivery systems)
- Demonstrated experience with various office and productivity software tools, including word processing, email, web browsers, and spreadsheets or databases
- Strong attention to detail, time management, and organizational skills
- Ability to foster an environment of belonging and well-being
- Ability to communicate clearly and effectively
- Ability to work independently as well as part of a team, including the ability to establish and maintain effective work relationships
- Strong problem-solving skills
- Ability to work effectively in a high-volume, high-demand environment
- Ability to lift 60 pounds, climb ladders and stairs; may be required to stoop, kneel, crouch or crawl
Preferred Qualifications
N/A
Required License or Certification
- Valid driver’s license
- Valid NC driver’s license within 60 days of hire, must be maintained
Valid NC Driver's License required
YesCommercial Driver's License Required?
NoJob Open Date
06/12/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
06/19/2024Notice to Applicants
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.”
Special Instructions
Please attach resume, cover letter and contact information for three professional references.
Position Number
00040020Position Type
SHRAPosition Classification Band Title
Support Services AssociatePosition Classification Band Level
JourneyPosition Classification Salary Range
$ 33,540 - $ 58,335Salary Grade Equivalency
GN05Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Non Mandatory - Emergency EventTime Limited Position
NoDepartment Id
250101 - NCSU LibrariesAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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