Job Description

Highlands County Habitat for Humanity

Position Title: ReStore Manager, Full Time

Location: Sebring, Florida

Reports Directly To: Executive Director Date of Job Description: December 2023

Basic Function: Generate revenue, meet budgets and maintain profitability objectives in support of Highlands County Habitat for Humanity operations through the acquisition, management, and marketing of ReStore products. Create positive visibility and face of Habitat in the local community, presenting the mission and scope of Habitat for Humanity International and its Affiliates.

Implements and drives programs for donation. Provides sustained network development to expand the scope of Habitat ReStore activities and develop long-term, collaborative relationships with community based trade/business groups, churches, donors and others to secure donations and raise awareness of the Highlands County Habitat for Humanity mission in the community. Operations management, including: consistent, safe and positive development of associates and volunteers in order to provide a high quality donor to customer experience.

Responsibilities

Operational

• Drive donations, sales and profits of the ReStore to further the local affiliate mission.
• Demonstrate and train staff in outstanding service to customers, donors, volunteers and others.
• Establish and maintain relationships with potential and existing donors, including individuals, businesses, community and church groups to increase quality and quantity of merchandise donations.

• Understand and communicate to all associate positions key performance metrics for all ReStore operations and how they relate/contribute to positive customer experience and high quality operations.
• Ensure ReStore is adequately staffed and operated by associates with knowledge, skills, abilities and leadership to accomplish assigned tasks.
• Prepare and deliver (or supervise/participate in the delivery of) presentations in individual and group settings to create and expand long-term mutually beneficial relationships with current and prospective donors, civic/business organizations, governmental bodies and other non-profit organizations.
• Ensure all personnel understand and can effectively communicate the Habitat ReStore, local affiliate and HFH missions to members of the public.
• Effectively manage Habitat ReStore assets to ensure safety of employees, volunteers, customers and others, ensuring that licenses and other required information are maintained properly for government bodies and others as appropriate.

Public Relations, Marketing and Advertising

• Participate in developing and implementing a Public Relations Plan to work with local organizations and media to further the mission of Habitat ReStore and local affiliate.
• Participate in developing, rolling out and measuring marketing and advertising programs to increase donations, sales and volunteer participation.
• Develop and present proposals to the Executive Director for direct approval or support for presentation to the Board.

Staff & Volunteer Management

• Hire, train and manage ReStore Associates in accordance with relevant personnel and safety policies and take steps to ensure staff is well versed so that all policies and practices are understood an adhered to.
• Evaluate, recognize and reward staff performance. Work with designated affiliate functions, when required, to address violations of policy including safety, poor job performance or misconduct in a timely and appropriate manner. Properly document incidents, and develop corrective actions. Resolve situations involving volunteers in consultation with the volunteer manager and the Executive Director when required.

Finance and Administration

• Implement and monitor systems for daily cash transactions and deposits.
• Provide accurate accounting records of revenues and expenses as required or requested.
• Approve employee recording of time worked.
• Approve invoices and ensure accurate coding; submit payable invoices on a timely basis.
• Work in conjunction with the Executive Director to develop annual operating budgets and recommend capital expenditures.

Reporting and Communications

• Provide reports of designated activities including but not limited to: sales, expenses, outreach activities and other areas of interest to the Executive Director.
• Ensure information, work and safety practices are reinforced with Associates, volunteers and all others who will be in the facility and property.
• Keep Executive Director informed appropriately and timely of operational and financial matters.
• Attend regular staff and departmental meetings

Qualifications:

• Experience in supervising and leading employees and volunteers.
• Excellent interpersonal and communications skills with groups, committees and individuals.
• Experienced in public speaking.
• Ability to have a flexible schedule for evening and weekends.
• Working knowledge of Microsoft Office (Excel, Work, PowerPoint, and Webmail).
• Excellent communication skills including, writing, editing, and oral.
• Understanding of, and commitment to, superior client service (internally and externally).
• Ability to listen, engage and inspire involvement from individuals and businesses.
• Ability to cultivate and steward corporate sponsors, donors and volunteers.
• Ability to plan, prioritize, coordinate, delegate and manage work.

Experience:

• 3+ years in a retail operation and management, or related experience required.
• Experience in a volunteer, non-profit organization a plus.
• Habitat for Humanity experience a plus.

Interested please contact:

Amiramis Desueza. Executive Director

(863) 385-7156

ed@habitathighlands.org

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience level:

• 3 years
• 5 years

Shift:

• Day shift

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

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