Assistant Director, Support Services
Job Description
Position Number:
129906Title:
Assistant DirectorFunctional Title:
Assistant Director, Support ServicesCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
100Unit:
VPSA-Conferences & Visitor ServicesCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify someone from employment. Prior to any adverse decision, finalists have an opportunity to provide information to the University regarding the background check.
The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated.
The University reserves the right to rescind offers of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Offers are contingent on providing proof of employment eligibility in the United States no more than 3 days after the initial start date. If this proof is not provided within this timeframe, the offer may be rescinded or employment terminated.
Position Summary/Purpose of Position:
The Department of Conferences & Visitor Services (C&VS) represents the University in welcoming visitors; plans and hosts conferences, events, and summer camps; and operates the University of Maryland Welcome Desks.
As a Conferences & Visitor Services (C& VS) department member, the Assistant Director of Support Services will oversee staffing and day-to-day management of the summer housing program and year-round visitor services program. Primary responsibility includes providing oversight of all 24-hour residential service desks and support services during the summer; managing the summer employment program, including recruitment, training, and retention of C&VS student staff; indirectly managing C&VS’ visitor services program, including the welcome desks; providing and supervising direct program management services to clients, and other duties as assigned by the Associate Director, Support Services, about summer housing program and visitor services program. The Assistant Director will also supervise one Program Manager.
As a Conferences & Visitor Services (C& VS) department member, the Assistant Director of Support Services will oversee staffing and day-to-day management of the summer housing program and year-round visitor services program. Primary responsibility includes providing oversight of all 24-hour residential service desks and support services during the summer; managing the summer employment program, including recruitment, training, and retention of C&VS student staff; indirectly managing C&VS’ visitor services program, including the welcome desks; providing and supervising direct program management services to clients, and other duties as assigned by the Associate Director, Support Services, about summer housing program and visitor services program. The Assistant Director will also supervise one Program Manager.
Benefits Summary
Top Benefits and Perks:Minimum Qualifications:
Education:
A bachelor’s degree is required from an accredited college/university.
Experience:
A bachelor’s degree is required from an accredited college/university.
Experience:
Seven (7) years of full-time management and supervisory experience required.
Knowledge, Skills, and Abilities:
Knowledge, Skills, and Abilities:
- Leadership, training, program planning, mentoring.
- Analytical and problem-solving skills.
- Strong organizational, supervisory, delegation and communication skills.
- Ability to plan, coordinate, and direct lodging services.
- High ability to conduct training, interviewing and assessment.
- Thorough working knowledge of relevant Human Resources, Equal Employment Opportunity requirements.
- Articulate leadership, speaking, mediation, and problem resolution skills.
- Exceptional organizational ability.
- Excellent coaching and mentoring skills.
- Capable of interacting accurately and successfully with a broad range of people on many levels.
- Understanding of operations and goals of campus housing in general, and conference services.
- Ability to cultivate relationships at many levels and to understand and communicate priorities and perspectives of others as it relates to the work of Visitor Services.
Preferences:
Preferences:
- The equivalent of a Master’s degree and five (5) years of full-time management and supervisory experience is also acceptable.
- Experience training/supervising large numbers of staff.
- Experience in a frontline customer service role.
- Experience using technology sufficiently to train others.
- Experience in high-volume service roles.
- Experience supervising young people/college students.
Additional Information:
The starting salary for this position is expected to be $90,000 – $110,000 depending on qualifications.
Job Risks
Not Applicable to This PositionPhysical Demands
- Some lifting/carrying of office supplies, linens, etc.
- Occasional evening and weekend hours.
Posting Date:
09/27/2024Open Until Filled
YesBest Consideration Date
10/18/2024Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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