Job Description

Job Description

Montgomery College has an immediate need for a full-time Financial Aid Specialist.  The position is located in Rockville, Maryland at Central Services Administration. The typical work schedule is Monday-Friday, 8:30 am to 5:00pm This is a non-exempt, bargaining, grade 25 position.

For non-exempt positions, you are not eligible to work a secondary job at Montgomery College. One (1) day of telework may be granted based on the needs of the unit.

The Financial Aid Specialist will perform administrative and technical activities of financial aid programs. Duties encompass a variety of processes and methods. Decisions require judgment regarding possible courses of action based on established guidelines. Follow established office procedures and assist counselors.

Contacts are with college faculty, staff, current and prospective students and family representatives, general public, external agencies including lending institutions and government agencies.

Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, diversity, and inclusiveness.

Duties include but are not limited to:

• Advise students and their family representatives regarding financial aid regulations, application policies and procedures, methods used to determine eligibility, specific program requirements and limits, disbursement and appeal procedures, requirements for continued eligibility, and related financial matters.
• Assist students in completing the application process.
• Evaluate financial aid applications and determine financial aid eligibility in accordance with state, federal and institutional policies governing financial aid.
• Award financial aid to eligible students using established guidelines.
• Exceptions to policies and regulations are escalated to higher level financial aid workers.
• May facilitate financial literacy sessions.
• May facilitate and/or participate in program specific or financial aid outreach activities.
• Maintain statistical data and review generated reports.
• May supervise student workers.

Required Qualifications

• Associate degree and three (3) years of experience working in a student Financial Aid Office or the equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job.
• Customer service experience.
• The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.
• Working knowledge of current Student Financial Aid Office policies and procedures, state and federal financial aid regulations and policies, and institutional policies governing financial aid.
• Working knowledge of one or more of the following programs: loans, work study or other federal or state program.
• Ability to perform needs analysis and prepare package aid to students.
• Ability to evaluate applications for financial aid and interpret and apply complex regulations.
• Skill in the use of student financial aid data management systems.
• Thorough knowledge of customer service techniques for public contact.
• Skilled in interpersonal relations (including serving a diverse community) with ability to effectively communicate, verbally and in writing, and work effectively with others within and outside of the institution.
• Ability to establish and maintain effective professional relationships.
• Thorough knowledge of office procedures and practices with ability to set priorities and handle multiple tasks in a demanding office environment.
• Exercise diplomacy, tact, and maintain confidentiality.
• Skilled in use of business English, spelling, grammar and conventional styles and formats used in office communications.
• Ability to perform general office clerical work, apply technical rules and procedures, perform arithmetical calculations quickly and accurately, operate common office equipment including desktop computers and relevant pc hardware and software applications.
• Proficiency in using Microsoft Office Suite.

Hiring Range: $27.68- $35.98 per hour. Initial salary placement is based on candidate experience and internal equity.

Application Process:

• Position is open until filled
• For consideration, you must attach a resume that provides the month and year(s) worked at each employer and detailed experience to reflect the duties and responsibilities performed at each employer.
• If any position listed on your resume was a part-time position, please indicate so on the resume. 
• Click Here to apply online

As a condition of employment, the following are required at the time of hire:

• Successful completion of a background check and degree verification (if applicable).

• For international degrees, you must provide US degree equivalency verified by a nationally recognized credential evaluation service.

• Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery College and may have earn​ings restrictions, per state law.

Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or HRSTM@montgomerycollege.edu.  We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date

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