Title: Director of Program Operations

Location: US Based Home Office (Remote)

Reports to: Managing Director, Professional Learning and Program Operations

Status: Exempt; Full Time (M7/B7)

Start Date: Immediate

Salary Range*: $95,000 - $115,000

Facing History & Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to bigotry and hate.

The Director of Program Operations will oversee all operations and processes of the Program team. Reporting to the Managing Director, Professional Learning and Program Operations, this position will ensure that: program strategy and operations are linked by effective cross functional planning, communication and workflows; data monitoring and tracking systems reflect and drive to our program goals; and standardized operating procedures and standards are utilized throughout all Program departments and teams.

The Director of Program Operations will supervise the Manager, Program Operations, and will also indirectly oversee a team of US program administrative staff. This person will participate in several cross-functional teams to develop and monitor systems and workflows to ensure excellent planning and communication across all departments and to ensure seamless experiences for our educator audiences.

Who You Are: You are a consummate operations professional that has experience developing, monitoring, and implementing cross-functional projects and programs. You have a proven track record of successfully executing complex and new operations initiatives, building cross functional relationships, as well as building collaboration with external partners. You are excited to lead a new program operations team working on providing operational support across the organization and breaking down silos. You embrace change and are not afraid to bring new and more efficient processes to the organization. You are a stickler for accuracy, you anticipate challenges and pro actively work to fix them. You are passionate about Facing History’s mission and our work in the field of education.

Key responsibilities include:

Program data management

• Oversee the Program Team’s use of Salesforce in documenting and monitoring school and districts strategic interventions and educator engagement by ensuring that staff are trained and completing data input

• Ensure all key Program functions have relevant data dashboards and monitor progress toward program metrics

• Help to define measures of success and ensure that systems are in place to report on the progress of goals, plans, and activities across all Program functions.

Resourcing, Systems and Workflows

• In partnership with the Managing Director, Professional Learning and Program Operations, help coordinate and assign program staff to all fee for service contracts and philanthropic program engagement opportunities across the US.

• Partner closely with the Sales Manager and the Growth and Engagement team to create and maintain seamless workflows and processes for all fee for service contracts.

• Use Click up to intake and track all professional learning events (both online and in-person) to assess staff capacity and to communicate about Program plans across the organization.

Budget Management

• In partnership with senior Program management, drive the annual budget process for Program, including setting up an annual calendar, updating templates as needed, preparing the program budget, and ensuring alignment with the Finance office’s policies, practices, and calendars.

• Help to monitor spending across all Program functions

Planning and Coordination Internally and Cross Teams

• In conjunction with senior Program management, prioritize, track and monitor Program’s projects across all functional areas to ensure coordination across functions, including Marketing, Digital Ops, Finance, Growth and Engagement.

• Oversee and coordinate all Program Leads to ensure all verticals within Program are participating in and have shared knowledge about all Program systems, workflows, policies, and protocols.

• Meet quarterly with Program’s functional leads to ensure their DXP work is coordinated and on track

Essential Skills / Qualities:

Facing History understands that restrictive job requirements may exclude historically marginalized groups from applying to jobs for which they are qualified. We take an equitable and holistic screening approach. If you feel you have demonstrated experience and expertise relevant to perform this role, please don’t hesitate to apply!

• Minimum of 7 - 10 years of experience in operations, program or project management

• Experience working in education and/or non-profit settings strongly preferred

• Disciplined self-starter and independent worker with creative energy; Experience successfully working remotely strongly preferred

• Effective interpersonal and relationship building skills; Able to work with people at all levels of an organization and successfully build relationships virtually

• Strong Project Management skills and ability to manage multiple projects and shifts priorities as needed, experience with ClickUp a plus

• Exceptional organizational skills with strong attention to detail a must

• Excellent communication, writing, and editing skills

• Creativity, communication, collaboration, and teamwork are key in this role

• Excellent computer skills, including experience with Google Suite and Microsoft Office Suite

• Cultural sensitivity and ability to work with a wide range of internal and external contacts from diverse backgrounds

• Committed to Facing History’s mission and strong interest in learning about Facing History’s work

• Demonstrated ability to manage complex processes and coordinate across functions

• Experience with budgeting and financial management

Benefits Summary: In addition to meaningful and rewarding work, Facing History provides an excellent and competitive compensation and benefits package including medical with a health reimbursement account, dental, vision, life & AD&D, long-term & short-term disability insurance, 403(B) retirement plan with a discretionary organizational contribution, generous paid time off, an employee assistance program, travel assistance plan, pre-tax commuter spending accounts, flexible spending accounts, voluntary Colonial Life group plans, robust wellness programs through aHealthyMe & weekly virtual yoga and meditation, WellCents 403(B) advisement, and a friendly work environment.

Facing History values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. We are an Equal Employment Opportunity Employer.

Facing History’s Commitment to Diversity, Equity and Inclusion. At Facing History, we honor and value the uniqueness of each and every human being. Our strength as an organization that provides and distributes educational content and pedagogy to teachers across the globe is directly tied to our diversity of staff, leadership, educators, students, scholars, and volunteers. Our commitment is to treat individuals with dignity and to build and maintain a community of full participation, inclusive of the voices, needs, and contributions of all. As an organization, we are deeply aware of the legacies of injustices that persist in society and in the workplace, and we value and promote diversity, equity, and inclusion in their association with excellence.

Hybrid Work Model (For HQ): Facing History and Ourselves operates in a hybrid work model, allowing staff flexibility in both schedules and work locations. This particular position is home-based. Some travel is required.

• In the interest of transparency, fairness, and equity Facing History is now listing public facing salary bands. These bands are benchmarked to external market factors and our own internal pay structure. New hires, in most cases, can expect an offer between the minimum and midpoint of the band, commensurate with the position and relevant experience.