We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Essential Functions & Responsibilities:

• Perform any and all duties as assigned by management to include; print and mail services, intelligent locker services, and other office services
• Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner
• Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations
• Create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources
• Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written
• Understands basic information on core service/solutions offerings and effectively with Manager - Client Services
• Position may require individual to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients
• Ensures adherence to company policies and guidelines, safety & security procedures.

Key Skills:

• Minimum of 1 year's customer service experience
• Excellent planning, prioritization and organizational skills
• Proven experience in high volume/fast paced environment
• Computer proficiency in email environments, MS Word/Excel or similar programs
• Relevant industry specific certificates a plus

Minimum Qualifications:

• High School Diploma or GED

Physical Requirements:

• Ability to stand, sit and/or walk for long periods of time with or without accommodations
• Required to simple grasp, reach with hands and arms
• Repetitive motion is required; may require twisting/bending/climbing
• Lifting up to a maximum of 50 lbs. or the maximum allowed by current State law with or without accommodations

Prior Helpful Experience May Include:

• Supervisory/leadership experience
• Familiarity with office equipment and procedures

Pay Disclosure:

"The pay range for this position is $22/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."